TCF Index Limited is devoted helping financial services firms put the customer at the heart of their business. This is now a top priority for the industry within the Treating Customers Fairly principles based governance framework.

We are not a typical consultancy firm. We all have strong financial services strategic and operational backgrounds but we believe our clients are best placed to create lasting TCF performance changes within their businesses.

We share the view of the regulator that TCF is a culture and leadership issue, not a compliance issue. To achieve lasting cultural change, in terms of customer centricity, your team has to have awareness of where your company is now, understand the options for improving performance and take responsibility for creating that change under the umbrella of strong leadership from senior management.

We aim to support you by accelerating your learning and development through our programmes and best practice insights.