TCF Index

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TCF Index Limited is devoted to all aspects of Treating Customers Fairly (TCF) and aims to be a natural port of call for any firm aspiring to good practice under the TCF principles.

We can do this by offering a range of gap analysis tools, change programmes, coaching services and research to help you use TCF positively for your business

TCF Index is the brainchild of Brunswick MCL Limited, which has a strong 20 year track history of marketing and management consultancy in retail financial services.

Underpinning TCF Index is our TCF Index BaseBoard - a combination of diagnostic tools and display techniques that shows how a firm sits within the improved consumer outcomes and the Culture Framework.

2008 Gold Standard Awards

The beginning of June will see the start of the entry process for the sixth annual Gold Standard Awards, which seek to reward achievement in all areas of financial services. Focusing on financial strength, capability, service, fair value and trust, the Gold Standards are a benchmark for excellence. The Gold Standards provide a chance for companies to show they are robust, prudent and committed to treating customers fairly.

Once again Incisive Media has teamed up with TCF Index for the awards. We have adapted our TCF BaseBoard to create a unique online entry process which enables companies to evidence their performance.

For more information, see www.goldstandardawards.com.