Embedding TCF within your firm is a cultural issue. Paying due regard to the interests of customers and treating them fairly may involve a considerable change in attitudes and behaviour.

This can only happen if it is driven by the executive team in the firm. The executive team will face many obstacles and challenges through this process of change.

In the increasingly fast-paced, complex and pressured corporate world there are few places where an executive or senior manager can step back and reflect on the range of issues facing them.

Coaching offers a different possibility - the opportunity, in a safe and confidential environment, to have an independent sounding board and strategic partner.

TCF Index has partnered with one of the leading executive coaching firms in the UK. Their experience is drawn from the professional disciplines of organisational development, change management, management and leadership development and are also part of the Brunswick MCL Group.